Refund policy
Refund Policy
Last updated: 7 September 2026
This policy explains when and how you can get your money back for a purchase made on onehopeplace.org, operated by RMS GLOBAL COMMERCE LLC.
1. Nature of our products
Everything sold here is a digital book, delivered as a PDF file by download link. There is no physical item, no shipment and no return to send back.
2. Our 30-day promise
You can ask for a full refund within 30 days of purchase. No reason is required and none is asked for. This goes beyond what the law requires for digital goods, and we offer it because a book you did not want should not cost you anything.
3. How to request a refund
Write to support@onehopeplace.org from the email address used at checkout. Include the order number if you have it; if you do not, the email address is enough for us to find the order. You do not need to fill in a form or call anyone.
4. Review and decision
We read every request the same or the next business day. Requests inside the 30-day window are approved as a matter of course; we only come back to you if we cannot match the order to your email.
5. When the money arrives
Approved refunds go back to the original payment method — the same card, wallet or account used at checkout. We issue it immediately upon approval. Card issuers and banks then take, typically, 5 to 10 business days to show the credit on your statement. That part of the timing is theirs, not ours.
6. Files that do not arrive or do not open
If a download link never arrived, or the file will not open, do not ask for a refund first — write to us and we will resend or replace it at no cost, however long it has been since the purchase. If we cannot get a working file to you, we refund without being asked and without a time limit.
7. After 30 days
Outside the window we still read every message. A technical problem on our side is always put right or refunded. Requests based on a change of mind after 30 days are considered case by case and are not guaranteed.
8. Partial and duplicate orders
If you were charged twice for the same book, tell us and we refund the duplicate in full, whatever the date. If you bought several titles and want a refund on only some of them, say which — partial refunds are fine.
9. Chargebacks
If something went wrong, writing to us is faster than a chargeback and gets you the same money. A chargeback opened without contacting us first freezes the order while the bank investigates, which takes weeks. We will always answer first.
10. Your statutory rights
Nothing in this policy limits the consumer rights you have where you live. Where local law gives you more than this policy does, local law applies.
11. Contact
One Hope Place
Operated by RMS GLOBAL COMMERCE LLC
Website: onehopeplace.org
Email: support@onehopeplace.org
Phone: +1 575-305-3823
Address: 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States
Support hours: Monday to Friday, 9:00 to 17:00 (ET). Typical response time is one business day.